退款政策

Cancellations after an order has been shipped will not be accepted. Returns or exchanges due to change of mind will not be accepted.

Damages and issues
Please inspect your order upon receiving it and contact us immediately at nordicwaresstore@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A full or partial refund will be issued for any damaged or missing item(s).

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.

You are responsible for return postage and any associated return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that are lost or damaged in transit. We will notify you once we have received and inspected your return, and update you on the status of the refund.

Refunds
You will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we have approved your return, please contact us at nordicwaresstore@gmail.com.